Why E-commerce sites are targeted
E-commerce sites combine high transaction value (attractive to plaintiffs) with complex dynamic interfaces (many accessibility failure points).
Recent lawsuit examples:
- Target Corp paid $6M to settle NFB class action (2008, landmark case)
- Dominos Pizza lost at Supreme Court (2019) — established ADA applies to websites
- Beyoncé's Parkwood Entertainment settled $10M+ ADA class action (2019)
Most common E-commerce accessibility issues
Product listing pages
Filter controls, sort dropdowns, and product cards often fail keyboard tests.
Checkout keyboard traps
Multi-step checkouts frequently trap keyboard and screen-reader users.
Add-to-cart announcements
Dynamic cart updates don't reach screen readers without proper live regions.
Payment iframes
Payment processors can lose ARIA context between site and iframe.
Customer reviews inaccessible
Star ratings often use images without text alternatives.
Compliance guides for other platforms & industries:
Popular E-commerce Sites + state combinations
Targeted guides combining E-commerce compliance with state-specific laws: